Payment Terms

Effective Date: August 2026

These Payment Terms comply with French financial supervision regulations and EU online transaction rules, governing all payment, security, verification, invoicing, and dispute rules for orders on www.celoriaa.shop.

Accepted Payment Methods

We support mainstream secure European online payment methods, including credit cards, debit cards, and authorized third-party EU payment channels. All payment transactions are processed through encrypted secure gateways. Celoriaa will not collect, store, or obtain your complete card details or private payment credentials.

Order Payment Rules

All store orders require full online payment at checkout. Cash on delivery, offline bank transfer, and installment payment are not supported by default. Orders are officially confirmed and enter processing only after full payment is successfully received. Unpaid pending orders will be automatically cancelled after system timeout to prevent inventory occupation.

Currency & Tax Specification

All product prices displayed on the website are denominated in Euro (EUR), including applicable French VAT. No hidden fees, handling fees, or additional charges will be added during checkout. The final amount displayed on the checkout page is the total payable amount for your order.

Payment Security & Anti-Fraud Verification

We adopt industry-standard encryption technology and anti-fraud monitoring systems to protect user payment security. For orders with abnormal transaction risks including unusual payment IP addresses, frequent order placement, or abnormal order amounts, we reserve the right to conduct identity verification and order review. Risky orders may be suspended or cancelled to prevent fraudulent transactions, with timely email notifications sent to customers.

Refund Payment Rules

All full or partial refunds will be returned via the original payment channel used for order payment. Refund arrival time depends on the processing cycle of banks or third-party payment platforms, generally ranging from 3 to 10 working days. We are not responsible for fund arrival delays caused by financial institutions.

Electronic Invoice Application

Customers who require commercial invoices may submit an application via hello@celoriaa.shop within 7 working days after order completion, providing complete invoice information. We will issue and send official electronic invoices free of charge.

Payment Dispute Handling

If you encounter payment abnormalities including successful payment but unpaid order status, repeated deductions, or incorrect deduction amounts, please contact our customer service immediately with payment screenshots and transaction records. We will verify and resolve all valid payment disputes within 3 working days, processing refunds or order recovery accordingly.

Final Legal Statement: All policies are formulated in accordance with French and EU e-commerce legal provisions. If individual clauses conflict with mandatory legal regulations, official legal provisions shall prevail. For policy inquiries, contact Celoriaa official support: hello@celoriaa.shop.