Refund policy

Effective Date: August 2026

Store Information

Brand: Celoriaa

Website: www.celoriaa.shop

Email: hello@celoriaa.shop

Phone: +33-62003458

Address: 2 Clos Pierre Mendès France, 45430 Chécy, France

General Right of Withdrawal (EU & French Consumer Law)

In accordance with the French Consumer Code (Article L221-18) and EU consumer protection regulations, customers have the 14-calendar-day withdrawal right to return any purchased items without providing any reason. The withdrawal period starts from the day the customer or a third party (other than the carrier) takes physical possession of the ordered goods.

Eligible Return Items

All women’s apparel and fashion accessories sold on www.celoriaa.shop are eligible for return within the 14-day cooling-off period. Items must be unworn, unwashed, undamaged, with all original tags, labels, and original packaging intact. Any product that shows signs of use, stains, damage, or missing accessories will not be accepted for return or refund.

Non-Returnable Items

For hygiene and personalized customization reasons, the following items are non-returnable and non-refundable: customized products, intimate apparel, swimwear, pierced accessories, clearance final sale items, and products damaged due to improper customer use, washing, or storage.

Return Process

Contact our customer service team via email: hello@celoriaa.shop within the 14-day withdrawal period, stating your order number and return request. Our team will review your application and issue a formal Return Authorization (RA) within 2 working days. Customers must repack items securely with all original attachments, ship back following the designated return instructions, and retain shipping proof and tracking information. Returns sent without official authorization will not be accepted or processed.

Return Shipping Costs

Customers are responsible for standard return shipping fees unless the return is caused by store errors, including wrong item delivery, size/color discrepancy, factory defects, or missing parts. For store-caused issues, we will cover return shipping costs and provide a prepaid shipping label after verification.

Refund Processing Timeline

Once we receive, inspect, and confirm returned items fully comply with return conditions, we will initiate refunds within 14 calendar days via the original payment method. Delays may occur due to bank or payment provider processing cycles, which are beyond our control. Partial refunds may apply for incomplete, worn, or damaged returned goods.

Defective, Damaged or Incorrect Orders

If you receive defective, damaged, or incorrect items, please contact our support team within 48 hours after delivery with clear photos or videos of the package and product defects. We will provide solutions including free return, full refund, free replacement, or partial compensation in accordance with French commercial warranty laws.