Shipping policy

Effective Date: August 2026

This Shipping Policy applies to all orders placed on www.celoriaa.shop, governing order processing, delivery timeline, shipping fees, tracking, and exception handling for all store products.

Shipping Coverage

We primarily provide delivery services for metropolitan France and support shipping to most EU member states. Delivery availability, transit time, and shipping fees for remote regions and non-EU countries require prior confirmation via customer service inquiry.

Order Processing Time

All confirmed and fully paid orders will be processed, packaged, and dispatched within 1 to 3 business days. Processing time excludes weekends, French national public holidays, and peak shopping seasons with order backlogs. Holiday and weekend orders will be processed sequentially on the next working day.

Estimated Delivery Time

Standard delivery for metropolitan France takes 3–7 business days after shipment. Standard delivery for EU neighboring countries takes 5–10 business days after shipment. All delivery times are estimated and not guaranteed, subject to logistics efficiency, customs clearance, weather conditions, and peak season delays.

Shipping Fees & Free Shipping

Shipping fees are calculated based on product weight, volume, and delivery destination, and will be clearly displayed on the checkout page before payment. We offer regular free shipping promotional activities with specific threshold rules announced on the official website from time to time.

Order Tracking

Once your order is shipped, we will send the exclusive tracking number and logistics inquiry link to your registered email address. You can check real-time delivery status anytime. Please fill in accurate recipient name, complete shipping address, and valid contact phone number to avoid delivery failure.

Undeliverable & Returned Packages

Failed deliveries caused by incorrect customer address, unreachable contact information, or customer refusal to sign for receipt will result in package returns. All generated return shipping fees and re-delivery fees shall be borne by the customer. Re-delivery will be arranged only after supplementary fee payment is confirmed.

Lost or Damaged Package Handling

For packages lost, severely damaged, or abnormally detained during transit, customers must contact our support team within 3 working days after logistics status updates. We will verify issues with logistics providers and provide solutions including re-delivery, partial compensation, or full refund based on official verification results.